Privacy Policy
This policy outlines the broad principles under which Convosis processes information in connection with platform delivery and customer support.
Information We Process
Convosis may process account details, user access information, business records, workflow activity, and operational metadata required to deliver the subscribed software service.
Purpose of Processing
Information is processed to provide the service, secure tenant access, maintain system integrity, deliver support, improve product reliability, and comply with applicable legal obligations.
Customer-Controlled Data
Business data uploaded or entered by customers is processed on behalf of the customer for the purpose of operating the subscribed Convosis workflows and features.
Security Measures
Convosis applies reasonable technical and organizational measures to protect service data, including access controls, authentication mechanisms, system monitoring, and environment-level safeguards.
Sharing and Disclosure
Convosis does not disclose customer data except where necessary to provide the service, respond to lawful requests, protect platform integrity, or work with infrastructure and support partners under appropriate controls.
Retention
Data is retained according to service requirements, contractual obligations, customer instructions, and applicable law. Retention may continue for backup, audit, or legal purposes where required.